Refund policy

At BerliozaBoyz, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we are pleased to offer a 30-day return policy. You may return your purchase within 30 days of receipt for a refund or exchange.

Please be aware of the following terms for our return policy:

  • Returns are accepted within 30 days of the delivery date.
  • Customers are responsible for covering the cost of return shipping.
  • A 5% restocking fee will be applied to all returned items.
  • Items marked as final sale are not eligible for return or exchange.

We appreciate your understanding of these terms, which help us maintain the quality of service and products we provide. If you have any questions or need assistance with your return, please do not hesitate to contact us.

RETURNS

Return & Refund Policy for berliozaboyz.com

1. Return Time Frame: Customers have 30 calendar days from the date of delivery to initiate a return or exchange.

2. Condition of Items: Items must be unused, in original condition and packaging, with proof of purchase.

3. Return Process: Contact us before returning any item. Returns beyond 30 days will be assessed case-by-case.

4. Restocking Fee: A 5% restocking fee applies.

5. Return Shipping: Customers are responsible for return shipping costs. Original shipping is non-refundable.

6. Refunds: Once received and inspected, we will notify you. Approved refunds are processed to your original payment method.

7. Non-Returnable Items: Final sale items and certain categories cannot be returned.

8. Damaged Items: Contact us immediately for assistance.

REFUNDS (IF APPLICABLE)

After inspection, we will notify you of approval or rejection. Approved refunds are processed within 3–5 business days.

  • Check your bank account
  • Contact your card provider
  • Contact your bank

If unresolved, contact us at: info@berliozaboyz.com

SALE ITEMS

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

EXCHANGES

For defective or damaged items, contact us at info@berliozaboyz.com.

GIFTS

If marked as a gift, you’ll receive store credit. Otherwise, refunds go to the original purchaser.

SHIPPING

Contact us at info@berliozaboyz.com for return instructions.

Return shipping costs are the customer's responsibility. Delivery times may vary. We recommend tracked shipping.

Email: info@berliozaboyz.com

Telephone: (316) 749-8506